Refunds and Disputes Policy at Upexpo
At Upexpo, we prioritize customer satisfaction and stand firmly behind the quality of our products and services. Our Refunds and Disputes policy is designed to be transparent and fair, ensuring that each customer’s concerns are addressed promptly and effectively.
Refund Policy
If you find that a product or service purchased from Upexpo does not meet your expectations, you may be eligible for a refund. Here’s how it works:
1. **Eligibility**: Refund requests must be made within 30 days of purchase. Only products that are unused and in the original packaging qualify for a full refund.
2. **Process**: To initiate a refund, please contact our customer service team via email or through the contact form on our website. Include your order number and details of your request.
3. **Review**: Our team will review your request and respond within 3-5 business days. If approved, we will provide instructions on how to return the product.
4. **Refund Issuance**: Once we receive the returned item, we will process your refund within 7 business days, returning the amount to the original payment method.
Dispute Resolution
At Upexpo, we understand that disputes may arise. We encourage our customers to resolve issues directly with our support team. Here’s our approach to dispute resolution:
1. **Direct Communication**: Reach out to our customer service for any concerns. Often, issues can be resolved quickly through dialogue.
2. **Formal Dispute**: If you believe your issue is not addressed adequately, you may submit a formal dispute request through our online form. Ensure you provide detailed information regarding your dispute.
3. **Investigation**: Upon receiving your dispute, our team will investigate the matter thoroughly and provide a response within 10 business days.
4. **Final Resolution**: We commit to finding a fair resolution, whether it involves issuing a refund, replacing the product, or providing store credit.
Conclusion
At Upexpo, we value your trust and aim to create a seamless shopping experience. For any questions about our Refunds and Disputes policy, please don’t hesitate to reach out. Your satisfaction is our priority!